Privacy Policy – JiiBet Online Casino Philippines

1. Who We Are

This Privacy Policy applies to JiiBet, the online casino and sports betting platform operated at jiibet.best. When this policy refers to "JiiBet," "we," "us," or "our," it means the operator of the jiibet.best platform and all related services.

JiiBet serves Filipino players across the Philippines — from Metro Manila and Cebu to Davao, Iloilo, Cagayan de Oro, and beyond. We are committed to handling the personal data of every player responsibly and transparently, in line with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By creating an account on JiiBet or otherwise using jiibet.best, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This Policy should be read alongside our Terms and Conditions and our Responsible Gaming page.

2. Data We Collect

JiiBet collects personal data from you in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from third parties.

2.1 Information You Provide to JiiBet

• Registration data: Full legal name, date of birth, email address, mobile number, and preferred username when you create a JiiBet account.
• Identity verification (KYC) documents: Government-issued ID (PhilSys, Passport, Driver's License), proof of address, and — if required — source of funds documentation. These are used to verify your identity before processing withdrawals.
• Payment information: GCash number, Maya account details, bank account number, or card details when making deposits or requesting withdrawals. Note: JiiBet does not store full card numbers; payment processing is handled by licensed payment processors.
• Communications: Messages, emails, or chat transcripts you send to JiiBet support.
• Responsible gaming preferences: Deposit limits, self-exclusion requests, or cooling-off periods you set through your account.

2.2 Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution.
• Usage data: Pages visited on jiibet.best, games played, session duration, login times, and interaction patterns.
• Transaction data: Deposit and withdrawal amounts, payment methods used, dates and times of transactions, game activity, bet amounts, and winnings.
• Cookies and similar technologies: Session cookies, preference cookies, and analytics identifiers. See Section 8 for full details.

2.3 Information from Third Parties

• Payment processors: Confirmation of successful transactions from GCash, Maya, BDO, BPI, and other payment partners.
• Identity verification services: Results from third-party KYC or anti-fraud checks where applicable.
• Game providers: Game session data from licensed providers whose titles are hosted on JiiBet.

3. How We Use Your Data

JiiBet uses the personal data we collect for the following purposes:

• Account management: Creating and managing your JiiBet player account, verifying your identity, and keeping your account secure.
• Providing the service: Processing deposits and withdrawals, running games, settling bets, and delivering all features of the JiiBet platform to you.
• Identity verification and KYC compliance: Verifying your age (18+) and identity as required before processing withdrawals and in compliance with anti-money laundering obligations.
• Fraud prevention and security: Detecting and preventing fraudulent activity, multi-accounting, and abuse of bonuses or promotions. Monitoring for unusual transaction patterns.
• Regulatory compliance: Meeting obligations under applicable Philippine laws and any requirements from relevant regulatory authorities.
• Customer support: Responding to your questions, resolving account issues, and handling complaints.
• Responsible gaming: Monitoring gameplay patterns that may indicate problem gambling, administering self-exclusion requests, and enforcing deposit limits or cooling-off periods you have set.
• Platform improvement: Analysing usage data to improve the JiiBet platform, add new features, and fix technical issues.
• Communications: Sending you account notifications, transaction confirmations, and — where you have consented — promotional communications about JiiBet offers and new games.

4. Legal Basis for Processing

JiiBet processes your personal data under the following legal bases:

• Performance of a contract: Processing necessary to operate your JiiBet account, process deposits and withdrawals, and deliver the gaming service you have signed up for.
• Compliance with legal obligations: Processing required by applicable Philippine law, including identity verification, anti-money laundering checks, age verification, and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving the JiiBet service — where these interests do not override your fundamental privacy rights.
• Consent: Where you have explicitly consented — for example, opting in to receive promotional emails or SMS from JiiBet. You may withdraw consent at any time by contacting support or updating your account preferences.

5. Sharing Your Data

JiiBet does not sell, rent, or trade your personal information to third-party advertisers or data brokers. We share data only in the following circumstances and only to the extent necessary:

• Licensed game providers: To facilitate gameplay, game providers such as JILI Games, Pragmatic Play, PG Soft, and others receive session data necessary to run games. They are bound by their own data protection obligations and licensing conditions.
• Payment processors: GCash, Maya, BDO, BPI, UnionBank, and other payment partners receive the financial information necessary to process your deposits and withdrawals. These partners are not permitted to use your data for any other purpose.
• Identity verification services: Where required for KYC purposes, identity document data may be shared with licensed third-party verification providers.
• Regulatory and law enforcement authorities: JiiBet may disclose data to Philippine government authorities, regulators, or law enforcement agencies where required by applicable law, court order, or regulatory obligation.
• Anti-fraud and security services: Anonymised or pseudonymised data may be shared with fraud detection services to protect the integrity of the JiiBet platform.

All third parties who receive data from JiiBet are required to handle it securely and only for the stated purpose. JiiBet does not transfer personal data outside the Philippines except where required by licensed international payment processors or game providers operating under equivalent data protection standards.

6. Data Retention

JiiBet retains your personal data for as long as your account is active and for a period after account closure as required by applicable legal, regulatory, and operational obligations. Specifically:

• Account and identity data: Retained for the duration of your account and for at least five (5) years after account closure, in accordance with anti-money laundering and KYC record-keeping requirements.
• Transaction data: Retained for at least five (5) years from the date of each transaction.
• Support communications: Retained for up to three (3) years from the date of the communication, or longer where related to an open dispute.
• Technical and usage data: Retained for up to two (2) years for platform analytics and security purposes.
• Marketing consent records: Retained for the period during which consent is active, and for evidence purposes for three (3) years after withdrawal of consent.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Where legal proceedings are ongoing, data relevant to those proceedings may be retained until the matter is fully resolved.

7. Security Measures

Protecting your personal data is a core responsibility at JiiBet. We implement a range of technical and organisational security measures appropriate to the sensitivity of the data we hold:

• Encryption in transit: All data exchanged between your browser and jiibet.best is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Sensitive data stored in JiiBet's systems, including identity documents and payment references, is encrypted.
• Access controls: Access to personal data within JiiBet is restricted on a need-to-know basis. Staff with access to player data are trained in data protection obligations.
• Monitoring and logging: JiiBet systems are monitored for unauthorised access attempts, unusual activity, and potential data breaches.
• Payment security: Full payment card numbers are never stored by JiiBet. Card processing is handled by PCI DSS-compliant payment processors.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that affects your rights and freedoms as a player, JiiBet will notify you and the relevant authorities as required by applicable law. If you suspect your JiiBet account has been compromised, contact support at support@jiibet.best immediately.

8. Cookies & Tracking Technologies

JiiBet uses cookies and similar technologies to operate the platform and improve your experience. A cookie is a small text file stored on your device by your browser. Here is how JiiBet uses them:

• Essential cookies: Required for the JiiBet platform to function. These include session cookies that keep you logged in during a visit. Without these, the site cannot work properly. These cannot be disabled.
• Functional cookies: Remember your preferences — such as language settings or previously selected payment methods — so you don't have to re-enter them every time.
• Analytics cookies: Help us understand how players use jiibet.best — which pages are popular, where users drop off, and how to improve the experience. Data collected is aggregated and not used to identify individuals.
• Security cookies: Help detect fraudulent activity and protect your account from unauthorised access attempts.

Most browsers allow you to control cookies through their settings. However, disabling essential cookies will affect the functionality of JiiBet and may prevent you from logging in or completing transactions. For guidance on managing cookies in your specific browser, check your browser's help section.

9. Your Rights as a Filipino Player

Under the Philippines Data Privacy Act of 2012 (RA 10173), you have the following rights regarding your personal data held by JiiBet. To exercise any of these rights, contact us at support@jiibet.best with your account details and a description of your request.

JiiBet will respond to data rights requests within 30 days. Where a request is complex or voluminous, we may extend this by a further 30 days and will notify you accordingly. There is no fee for standard requests. If your request is manifestly unfounded or excessive, JiiBet reserves the right to charge a reasonable administrative fee.

10. Minors

JiiBet is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. Age verification is conducted during the registration process, and additional verification may be required before withdrawals are processed.

If JiiBet becomes aware that a minor has created an account or provided personal data without parental consent, that account will be immediately closed, any deposits will be returned where possible, and all associated personal data will be deleted. If you believe a minor may be using JiiBet, please notify us immediately at support@jiibet.best.

11. Updates to This Privacy Policy

JiiBet may update this Privacy Policy from time to time to reflect changes in how we operate, new legal requirements, or improvements to our data practices. When material changes are made, the "Last updated" date at the top of this page will be revised, and we will notify active players via email or in-platform notification where required.

We encourage you to review this Privacy Policy periodically. Continued use of the JiiBet platform after changes have been posted constitutes your acceptance of the updated Policy. If you do not agree to a material change, you may request account closure by contacting support before the effective date of the change.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how JiiBet handles your personal data, please get in touch:

• Email: support@jiibet.best
• Live Chat: Available 24/7 from within your JiiBet account (log in to access)
• FAQ: jiibet.best/faq

For formal data privacy complaints or requests to exercise your rights under the Philippines Data Privacy Act, please submit your request via email with the subject line "Data Privacy Request" and include your full name, registered email address, and a clear description of your request. JiiBet will acknowledge all formal requests within 72 hours and provide a full response within 30 days.

If you are not satisfied with JiiBet's response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).